In-person customer service
From waiting to service.
We developed a portal that brings together tickets, triage and service desks to coordinate service across branches.
The challenge
How can in-person service be coordinated and activity tracked across branches and service desks?
What we developed
The portal combines ticket issuing and tracking, priorities, triage, satisfaction surveys and reports on waiting and service times.
The project in practice
- Queue management
- Branch operations
- Service indicators
